• How do I order?
• Do you have gift certificates?
• Do you have a mailing list?
• I'm not receiving your newsletter and I signed up! What should I do?
• Do you do custom designs?
• Where can I shop for your jewelry in person?
• I am buying this as a gift, do you gift wrap?
• What methods of payment do you accept?
• When will I receive my jewelry?
• What if my order doesn't arrive?
• Do you have some sort of warranty?
• How do I care for my jewelry?
• Exchanges
• Do you do wholesale for stores?
• Who does your web design & photography?
• Privacy Policy

• • • How do I order?
It's easy! When you're browsing through the shop & see pieces you like, all you have to do is click on the thumbnails to view more information about the piece. If you want to buy it, just click on the "add to cart" button located right under the item description. From there, a new window will open up & reveal your cart contents, and you can proceed to the checkout and pay directly with your credit or debit card. Kelly Meeker Designs accepts Visa, Mastercard, Discover, and American Express.

• • • Do you have a mailing list?
You bet I do! You can sign up to receive all of the latest KMD news & exclusive offers on this page.
Please make sure you follow the instructions so you receive it in your inbox!

• • • I'm not receiving your newsletters or emails! What should I do?
My guess is you can thank your SPAM filters, ISP, or whatever thing it is you use for your email. You need to make sure my email address: kelly@kellymeekerdesigns.com is added to your safe senders list or white list.
Below are instructions for specific email clients...
Hotmail:
• Go to the Options page.
• On the left side of the page, click Mail, & then Junk E-Mail Protection.
• Click Safe List.
• Type an email address or domain (in this case kellymeekerdesigns.com) from which you always want to receive messages, then click Add. Now you should be all set.

Yahoo:
• Click the "add contact" button located on the left in your address book.
• Now enter my email address: kelly@kellymeekerdesigns.com
• Then click "save contact". Now, you should be all set.

AOL:
• Go to your Address book & click "add".
• Add kelly@kellymeekerdesigns.com to the email field.
• Click Save. You should be all set.

GMAIL:
• Click on the "contacts" link on the left of the screen.
• Click "Add Contact". • Add my email: kelly@kellymeekerdesigns.com to the email address field.
• Click on the "Save" button. It's Gmail, so you definitely should be all set.

Other email clients:
If you add kelly@kellymeekerdesigns.com to your address book, chances are you'll receive KMD newsletters in your inbox.

Still having problems after taking the steps listed above?
If it still goes to your junk mail folder, click on the "this is not junk" button or the equivalent.

• • • Does KMD do custom orders?
What kind of jewelry designer would I be if I didn't? ;) Of course I do! And, I love, love, love to! Please check out this page for custom ordering information & then contact me with whatever information you need or your ideas!

• • • I want to shop for your jewelry in person- can I?
You can, and hopefully my pieces are carried in a store near you. Check out the list of boutiques & galleries that carry Kelly Meeker Designs to find out.
If something in your area isn't listed, ask your favorite little shop to carry my jewelry. Maybe they will!

• • • Do you gift wrap?
Yes! And, it's free. Otherwise, it comes with free gift packaging (gift box with filler & a black velvet pouch), so you can see it before you give it, if you'd like. KMD is trying to go as green as possible, so if you need more than one gift box, let me know via the note section of the checkout!

• • • Payment methods:
I accept credit & debit cards directly. My shopping cart is SSL secure!
Paypal is also accepted, but direct payment is preferred!

If you do not want to pay online under any circumstances, you can send a money order. Please contact me with what you'd like to order & I will send you an invoice to include with your order. Items will be held for up to 7 days ONLY for you. No exceptions.
After the 7 days, I will allow it to be purchased online by someone else. However, if your payment arrives after the 7 day period & it's still not sold, the jewelry is still yours.

• • • When will I receive my package?
ALL orders are shipped within 3 business days of when your order was received, but usually even more quickly than that.

All shipping prices include insurance & tracking within the United States. Packages are shipped via UPS Ground or USPS Priority Mail, it's your choice. Priority Mail is $7, and UPS Ground is $10. Expedited shipping, UPS 2nd Day Air, is also available for $30- this option will have your package shipped the next business day after your order (given your card is approved, etc).

Canada Parcel Post and USPS Global Priority Mail for $10USD & should arrive within 7 to 10 business days. Sometimes it takes a little bit longer, though- of course, in all areas of the world, that is beyond my control.

• • • I think my package was lost or stolen.
Uh oh. This is definitely a problem!
Items within the US are shipped fully insured & with delivery confirmation. This means if for some reason you do not receive what you were supposed to- I can get your money (not shipping, though) refunded by USPS after filling out some forms and after 30 days from the shipment date. It's a long, annoying process for you & I both, but it will be done if it has to be!

Everywhere else: items are shipped at their own risk unless you contact me before ordering so we can discuss insurance and/or registered mail. This can be quite expensive, so please keep that in mind. Nothing has been lost in transit, yet, so let's hope that continues!

• • • Do you have a warranty?
Oh, you bet I do! And it is WAY better than other jewelry designers warranty that I've been able to find, too!

I design & create heirloom quality jewelry. I want my pieces to last through generations. I stand by my craftswomanship & my customers! You get what you pay for & then some, if you know what I mean.

My jewelry is GUARANTEED not to break for up to one year due to normal wear & tear. If it were to break, I will fix it at absolutely no cost to you. Please note, though, that some materials aren't always available, so, if in the unlikely case something needs to be repaired, materials may have to be substituted, if necessary.

• • • Taking care of your jewelry isn't as difficult as it seems!
Here are some tips to keep your jewelry in tip top shape!
• Always put your jewelry on last. Get dressed, do your make-up and everything else you may do, then put on your jewelry!
• Don't store your jewelry in direct sunlight or even bright lights - this can fade certain stones over time & we certainly don't want that to happen, do we?
• Store your jewelry in an air tight container or bag. Ziplock bags or even tupperware will do the trick. This helps prevent tarnish. There are tons of jewelry boxes that look good & help prevent tarnish, too. HSN & QVC a®e good places to check out!
• Finally, you can polish your jewelry with a variety of different things. Connoisseurs has a huge variety of polishing cloths & dips to choose from - just make sure what you choose is safe for the materials in your jewelry. Some polish can damage stones & pearls, so be sure to read the labels!

• • • Returns & Exchanges
I know you love my jewelry or you are buying a gift because you think someone else will- but, in the unlikely case that you or the gift recipient wants to return the item, here's my policy:
Kelly Meeker Designs offers an exchange of equal or lesser value if you are not satisfied with your purchase! Please email me within 7 days of receiving your package if you'd like to exchange your item for something else. I have to receive your return package (send it back insured, with delivery confirmation! Also include the receipt that you received in your package) within 21 days of your receiving it in order to do the whole exchange thing.
Earrings are not returnable or exchangeable under any circumstances for obvious health reasons!

• • • So, you want to carry my jewelry in your store?
I am always interested in having my jewelry in boutiques and galleries across the world! My minimum order is reasonable!
Please inquire if you are interested in wholesale orders. Be sure to include your business name, tax number & website address, if applicable.

Please note that it is absolutely required that the tags provided with my jewelry be used when my jewelry is for sale at your store or any events your store takes part in. By placing an order and purchasing my jewelry you agree to these terms.
Thank you!

• • • Who does the lovely design & photography for your site?
I do it all. EVERY single bit of it. It's awesome, huh?
Will I consider doing it for you?
I might. It depends on the time of year & how many orders I have going on at the time & when you need it done by and all of that other stuff.
Feel free to get in touch with me to discuss the possibility, if you'd like.

• • • Privacy Policy:
I'm not going to get into all of that legal stuff that you & I both probably don't understand completely.
So, I'll put it simply for all of us: I'm not going to share your information with anyone but my self, unless for some reason I'm required to legally.